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Thriving on Conflict
Conflict is part of working together
Tension and conflict are neither good nor bad, they are
part of living. For a team to get work done, there must be
human interaction. Interaction often leads to conflict. This
is especially true when the work is challenging and the
risks are great. Our workshop will acknowledge the reality
of conflict, appreciate its constructive power, and offer
tools for controlling its destructive effects.
12
ways to handle conflict
We use a tool from
Human
Synergistics, The Life Styles Indicator - Conflict
This identifies 12 styles for handling conflict, four of
which are constructive. The other 8 are defensive, keeping
you where you are without taking you anywhere.
Effective work environment
In today’s high-paced, multi-tasked business environment,
every point of view must be addressed. The penalty for
hiding or attacking unwanted information is long term
failure. The project team must be willing to review and
consider every stake holder's point of view.
Taught by experience instructors who specialize in
project team training.
This is not about psychology or counseling. It is
not about fixing people. It is about getting work
done. The instructors never lose focus on what you will do with it when you go back to work
the next day. This highly interactive workshop goes
beyond theory and gets into practice. There are no group
hugs, just practical application of sound
principles. |
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In Class Workshops and Group Exercises 
Learn methods that immediately help you to:
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Identify which of 12 predictable
responses are
in play.
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Recognize passive responses that keep
important information off the table.
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Recognize aggressive responses that drive
away valuable information.
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Recognize constructive responses that
encourage a continued flow of information.
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Learn to redirect defensive conflict
responses into constructive directions.
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Understand that people see things differently;
this is to be expected, not eliminated.
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Deal with emotions and conflict within the team.
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Capture the real issues and address them.
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Build strong relationships even when there is
disagreement.
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Get the work done by committed people who
know the issues are being addressed in a
constructive way.
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"This was the best presentation on conflict that I have ever seen"
Bob Collins, Accredited SCORE Counselor
*SCORE - Counselors to America's Small Business
A resource partner with the US Small Business Administration |
"Fun, but also informative - applicable to work and home."
Paula Diehl, Sunrise Medical, Longmont Colorado |
