A Manager's Guide to Achieving Commitment to Quality and InnovationStop Trying to Fix People
Why we don’t always make sense to each other
Have you ever been held in high regard one day and low regard the next day, even though you were the same person in both situations? This happens to all of us. One person may see your ability for getting quick results as a positive strength while another person sees you as shooting from the hip. One person may see your ability for building great processes as a positive strength, and someone else may see you as constantly aiming but rarely firing.
When two people approach work in the same way, they make sense to each other. When they don’t, they may not understand each other, and they may see one another in a negative way. Shooting from the hip and taking time to aim are both important, but each is appropriate at different times. Both approaches are valuable and essential for long-term success, but we tend to be invalidated when we approach things differently from other people. This leads to the real problem: other people are trying to fix us, and though it is hard to admit, we are trying to fix others, too.
To understand personality differences that lead to conflict, we use a team map. Four elements make up the team map, and each person’s mixture of these elements predicts behavior, work style, and potential conflict. Let’s look at two of these elements, methodical process and quick results…..
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Copyright © 2003, Bill Kuehn and Steve Wille
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