A Manager's Guide to Achieving Commitment to Quality and Innovation3-Filters Management
Information Technology Leadership From 3 Perspectives Using 3-Filters Technology
Quality is the enemy of innovation, innovation is the enemy of quality, and people get in the way of both. A great organization needs to focus on all three, all the time and a great manager must see from all three perspectives. 3-Filters Technology offers a way for dealing with these conflicting needs.
People Feelings
Effective leaders are in touch with people’s feelings. A organization needs talented people committed to team success. Externally, you must consider the feelings of customers, investors, and the community at large. If any significant group of people are against you, you quickly drop from good to not good.
Security Quality
Survival of the organization is dependent on quality products and services. Quality is driven by processes and procedures that assure consistency in every product. The goal is predictability and control, so every product meets specifications and every customer gets the required level of service.
Future Innovation
To adapt to a changing world you need flexibility and an eye for what is over the horizon. If nothing ever changed, you could stop with people and quality. The economy is constantly changing. Laws change. Technology change is accelerating. High quality but obsolete products are of no value.
To succeed long term as an executive you must manage these three major areas well. Doing two out of three just does not cut it. That would be sort of like a television picture that has one of the colors missing. It is good enough for a while, but it gets old quickly….
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Copyright © 2007, Steve Wille
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